The service went down overnight on Tuesday evening/Wednesday morning which is not something that we took lightly.

What appears to have happened

While you can never be 100% sure with technology the cause was that the dbTwang database software running the service was in the middle of running background tasks when we initiated an upgrade of the server package. That interrupted the tasks and caused the service to stop.

What we will do differently in future

We (being Fintan and Keith of dbTwang) will never initiate a change in the server hosting without consulting with Lunar Logic (our tech team) so we can be sure that nothing is interrupted. We will also ensure we make any changes when there are tech’s available in Lunar Logic to intervene if required.

We are really sorry about the down time. Any questions feel free to ask.

keith

This entry was posted on Thursday, October 15th, 2009 at 10:36 am and is filed under dbTwang. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.